Refund policy

Return Policy for Jewelry and Accessories

At Dianne Halyn, we're dedicated to providing you with high-quality jewelry and accessories that you'll love. If you're not entirely satisfied with your purchase, we're here to assist you with our hassle-free return process.

Returns for Jewelry and Accessories

We want you to be confident in your purchase. If the item you received doesn't meet your expectations, you can initiate a return within 7 days from the date of delivery.

Eligibility for Returns

To be eligible for a return, the jewelry or accessory must be in its original, unused condition and packaging. This includes items such as beads, bracelets, studs, and earrings.

Refunds

Once we receive your returned item and verify its condition, we will initiate the refund process. You can expect the refund to be credited to your original payment method within 30 days, in accordance with your payment provider's policies.

Exchanges for Jewelry and Accessories

If you wish to exchange your jewelry or accessory for an alternative item, please contact us within [X] days of receiving your order. We'll be happy to assist you in finding the perfect replacement.

Return Shipping

The cost of return shipping will be your responsibility. Please note that any initial shipping fees are non-refundable.

Contact Us

If you have any questions about our return policy or need guidance on initiating a return, feel free to get in touch with our dedicated customer service team. You can reach us at support@diannehalyn.com or 470-447-8943.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.